JCSDA · Helpdesk Support · Live

Supporting our partners through the JEDI helpdesk

JCSDA engineers provide direct technical support to partner agencies and collaborators working across the JEDI software ecosystem — including OOPS, SABER, UFO, IODA, and MPAS-JEDI. Every request is logged as a GitHub issue and tracked from open to resolution. This dashboard pulls live from that tracker.

Loading current data from the JCSDA Helpdesk Tracker…

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Helpdesk tickets logged
 
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Resolution rate
 
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Open tickets
 
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Support by JEDI component

Tickets logged per repository

Ticket volume by quarter

Requests opened each quarter

Requesting organizations

Of tickets tagged with a requesting org

Remaining tickets reflect internal engineering coordination without a named external organization.

Type of support provided

Of tickets with a category tagged

Figures are pulled live from the JCSDA Helpdesk Tracker, which records every issue opened with the helpdesk label across JCSDA-Internal repositories. One internal test ticket used to validate the tracking automation is excluded from these totals.